Terms of Use

Welcome to our website, www.transformwithsophie.co.uk. By browsing and using this website, you are agreeing to comply with and be bound by our Terms and Conditions of use and our Privacy Policy. Throughout these Terms and Conditions, the company, Transform With Sophie, will be referred to as ‘we’, ‘us’ and ‘our’.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website, and it is your responsibility to read the Terms and Conditions on each occasion you use this website. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or linked. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Our store is hosted on Shopify, an e-commerce platform that enables us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or guardian for any minor dependents using this site.

You must not use our products for illegal or unauthorised purposes, nor violate any laws, including copyright laws. You must not transmit viruses or any malicious code. Breaches of these Terms may result in immediate termination of your access to our services.

Accuracy, Completeness And Timeliness Of Information

We are not responsible if information on this site is inaccurate, incomplete, or not current. The content is provided for general information only and should not be solely relied on. Any reliance on the material is at your own risk.

Historical information may be present and is for reference only. We may update content at any time but are under no obligation to do so. You agree to monitor changes to our site.

Modifications To The Service And Prices

Prices for our products are subject to change without notice. We may modify or discontinue any aspect of the service without notice. We are not liable for any changes, suspensions, or discontinuations.

Products

Certain products or services may only be available online and may be limited in quantity. They are subject to our Return Policy.

We try to accurately display colours and images of products but cannot guarantee perfect screen accuracy. We reserve the right to limit sales, change product descriptions or prices, and discontinue products at our sole discretion.

We do not guarantee that products, services, or content will meet your expectations or that any errors will be corrected.

Accuracy Of Billing And Account Information

We reserve the right to refuse or cancel any order. We may limit quantities per person, household, or order, including those placed with the same customer account or payment method. We may attempt to notify you via the email or billing address provided.

You agree to provide current, complete, and accurate purchase and account information and to update your details promptly to allow successful transactions and communication.

Please review our Returns Policy for more details.

Third-Party Links

Some content, products, and services may include third-party materials. We are not responsible for their content, accuracy, or any related issues and disclaim liability for any third-party sites or services.

User Comments, Feedback And Other Submissions

If you send submissions (e.g. competition entries, ideas, proposals, or comments), you grant us the unrestricted right to edit, publish, and use them in any medium, without obligation to keep them confidential, compensate you, or respond.

You agree that your submissions won’t violate others’ rights or contain unlawful or harmful content. You must not mislead us or others as to the origin of submissions. You are solely responsible for your comments and their accuracy.

Ownership Rights

All copyright, trademarks, and other intellectual property rights remain with us or our licensors. You may only use content as authorised by us. This website and its contents are for personal, non-commercial use. Reproduction or distribution for commercial purposes is prohibited.

All content including illustrations, accessories, and graphic design are protected by copyright and trademark laws owned by Transform With Sophie.

Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

Payments

Payment is processed when goods are ordered. You’ll receive an acknowledgment email confirming receipt, not acceptance. A contract is formed only when payment is approved.

All payment methods are subject to validation and authorisation. If your payment fails, you’ll be notified during checkout or shortly afterwards.

Discount codes may not be used during sale periods.

Delivery And Returns

• Delivery takes 7–10 working days.

• You can track your order using the link in your delivery confirmation email.

• If you believe your product is faulty, please email hello@transformwithsophie.co.uk with clear photographs of the item. We will review your request and issue a refund if appropriate (processing may take up to 10 working days).

Promo Codes

Promo codes may be shared on the website, social media, at events, or via email.
Discount codes cannot be applied during sale periods unless stated otherwise.

Errors, Inaccuracies And Omissions

We reserve the right to correct errors or inaccuracies, update information, or cancel orders if information is incorrect – even after submission. We are not obligated to update all information unless required by law.

Prohibited Uses

You must not use this site or its content for:

• Any unlawful or abusive purpose

• Violating rights or laws

• Submitting false or malicious data

• Spamming, scraping, or distributing malware

Violation of these terms may result in termination of access.

Indemnification

You agree to indemnify and hold harmless Transform With Sophie, its affiliates and partners from any claims arising from your breach of these Terms or your violation of any law or third-party rights.

Severability

If any part of these Terms is found to be unenforceable, the remaining provisions remain valid and in effect.

Termination

These Terms remain in force unless terminated by you or us. You may terminate by ceasing use of the site.│ We may terminate your access if you breach the Terms, and you remain liable for any outstanding obligations.

Contact Information

For any questions regarding these Terms of Service, please contact:
📧 hello@transformwithsophie.co.uk