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Privacy Policy

 

Privacy Policy

Privacy
Transform With Sophie is committed to ensuring that your privacy is protected. As always, our customers are our top priority. This privacy policy sets out how Transform With Sophie uses and protects any information that you give us when you use this website. Transform With Sophie may update this policy from time to time by updating this page. We want you to feel informed and confident about your rights relating to your personal information.

What Information Do We Collect?
We may collect the following:

  • Name

  • Contact details

  • Date of birth

  • Gender information

  • Payment information

  • Details provided when you contact us

  • IP address

  • Purchase history

  • Wishlist items

  • Device type and operating system

  • Location data

  • Your responses to promotions

We may also gather data on how you interact with our website, to help us improve the experience and performance of the site.

What Do We Do With This Information?
We collect this information to offer the best service we can. It helps us:

  • Process and deliver your order

  • Keep you informed about your order status

  • Prevent fraudulent transactions

  • Understand your preferences

  • Show you new products or relevant promotions

  • Improve the way you browse and shop with us

We may occasionally send marketing emails about new products, special offers or updates we think you’ll enjoy. You can opt out at any time by:

Please allow up to 3 working days for your request to take effect.

Remarketing
To keep you up to date with what’s happening at Transform With Sophie, we may use targeted advertising.

You might see these ads across websites and apps outside of our store. They may feature products and services you’ve shown interest in, based on what you’ve browsed or purchased. We gather this information using tools like web beacons, cookies, pixels, and similar technologies provided by advertising partners and social media platforms.

How Do You Get My Consent?
When you provide personal information to complete a transaction, verify a payment method, place an order, arrange delivery or initiate a return, we assume you consent to its use for that specific purpose.

If we ask for your information for a secondary purpose, like marketing, we’ll either ask directly for your expressed consent or give you the chance to decline.

If you change your mind after opting in, you can withdraw your consent at any time by contacting us at hello@transformwithsophie.co.uk.

Shopify
Our store is hosted on Shopify. They provide us with the e-commerce platform we use to sell our products and services. Your data is stored securely through Shopify’s data storage systems, databases and applications, protected by a secure firewall.

Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS).

Your transaction data is stored only for as long as needed to complete the transaction. After it is finalised, your purchase information is deleted.

All direct payment gateways comply with PCI-DSS standards as set by the PCI Security Standards Council, a joint initiative by Visa, Mastercard, American Express, and Discover. These standards ensure the secure handling of credit card information by both our store and its service providers.